Troubleshooting

The library won’t load or no books appear

If Library (shown as 「圖書館」 on screen) shows the message 「暫時無法載入」 (“Temporarily unable to load”) or you can’t find any books:

1. Make sure your internet connection is working, then select Retry (shown as 「重試」 on screen) on the page.
2. As part of the study, you need to read and agree to the research information and consent form (shown as 「研究告知同意書」 on screen) and complete the pre-reading questionnaire before you can start reading e-books. Make sure you’ve completed these steps.
3. If it still won’t load, try again later, and note the error code shown on the screen.

Your anonymous code is lost

Your anonymous code is what matches your pre-reading and post-reading questionnaires, so keep it somewhere safe (you can view it in Me, shown as 「我的」 on screen). If you’ve lost it and can’t view it on your original device, contact the research team using the contact information in the research information and consent form.

Switching to Chinese or Vietnamese

In the language options at the top of the page, choose Chinese (shown as 「中文」 on screen) or Tiếng Việt. While reading, you can also switch to showing Chinese and Vietnamese side by side.

Can’t make an emergency call

One-tap calling requires a device that can make phone calls, such as a mobile phone. On a computer, use a phone to dial 119, 110, 1922, or 1925 directly.

The page doesn’t display correctly

Reload the page. If you added the website to your Home Screen, close it and open it again so the latest version loads.